Effective Date: 6 September 2026
These Terms & Conditions apply to the use of greyfinsports.com and to enquiries, quotations, samples, custom manufacturing, bulk orders, private-label production, and other products or services provided by Greyfin Sports, Sialkot, Punjab, Pakistan.
By using our website, requesting a quotation, approving a sample or design, or placing an order with Greyfin Sports, you agree to these Terms & Conditions.
1. About Greyfin Sports
Greyfin Sports is a custom sportswear and apparel manufacturer based in Sialkot, Pakistan, serving teams, clubs, brands, retailers, businesses, and customers worldwide.
We provide services including:
- Custom sportswear manufacturing
- Team uniforms
- Activewear and gym wear
- Combat sportswear
- Casual wear and outerwear
- Workwear and safety apparel
- Sports accessories
- OEM manufacturing
- Private-label production
- Custom printing and sublimation
- Embroidery and patches
- Sample development
- Bulk manufacturing
2. Quotations
Quotations are prepared according to the information provided by the customer, including:
- Product type
- Design
- Quantity
- Fabric
- GSM
- Sizes
- Printing or embroidery
- Labels and packaging
- Shipping destination
- Other customization requirements
Prices may change if specifications, quantities, materials, designs, shipping requirements, exchange rates, or other order details change before the order is confirmed.
A quotation is not considered a confirmed order until the required payment or deposit has been received and the order details have been accepted by Greyfin Sports.
3. Minimum Order Quantity
Our standard minimum order quantity may start from 10 pieces, depending on the product, design, fabric, customization, and production requirements.
Certain products or manufacturing methods may require a different minimum quantity.
The applicable MOQ will be confirmed in the quotation.
4. Samples
Sample development may be available before bulk production.
Sample charges may include:
- Product development
- Fabric and materials
- Printing or embroidery
- Custom labels
- Packaging
- Courier or shipping charges
Sample prices may be higher per piece than bulk-order prices.
Sample cost, development time, and shipping time depend on the product and customization requirements.
Unless specifically agreed otherwise in writing, sample charges are non-refundable once sample development has started.
5. Design and Sample Approval
Customers are responsible for reviewing and approving:
- Artwork
- Logos
- Colors
- Product specifications
- Measurements
- Size charts
- Placement of logos or graphics
- Printing
- Embroidery
- Labels
- Packaging
- Samples or digital mockups
Bulk production may begin after the required approvals and payment conditions are completed.
Once a design, sample, specification, or production detail has been approved, Greyfin Sports is not responsible for errors or preferences that were visible or reasonably identifiable at the approval stage.
6. Customization and Manufacturing Tolerances
Custom manufacturing may involve reasonable production variations.
Minor differences may occur in:
- Color shades
- Fabric texture
- GSM
- Measurements
- Stitching
- Printing
- Sublimation
- Embroidery
- Logo placement
- Product finishing
Screen displays, photographs, digital mockups, and printed color references may also appear differently from final physical products.
Reasonable manufacturing tolerances are not considered defects.
7. Sizing and Measurements
Customers are responsible for providing or approving the correct sizes, measurements, or size charts before production.
Greyfin Sports is not responsible for incorrect sizing resulting from measurements or size selections supplied or approved by the customer.
Where Greyfin Sports provides a standard size chart, customers should review it carefully before confirming sizes.
8. Customer Artwork and Intellectual Property
Customers may provide trademarks, team logos, brand logos, artwork, copyrighted material, images, or designs for manufacturing.
By submitting such material, the customer confirms that they own it or have the necessary permission, license, or legal authority to use it.
Greyfin Sports is not responsible for claims arising from unauthorized use of intellectual property supplied by a customer.
We reserve the right to refuse manufacturing requests that we reasonably believe may violate intellectual property rights, laws, regulations, or third-party rights.
9. Payments
Accepted payment methods may include:
- Bank transfer
- Western Union
- Payoneer
- Other payment methods agreed in writing
Payment terms are confirmed with each quotation or order.
Depending on the order, Greyfin Sports may require:
- Full advance payment
- A production deposit with the remaining balance before shipment
- Other mutually agreed payment arrangements
Production may not begin until the required initial payment has been received.
Goods may not be dispatched until all required payments have been cleared unless otherwise agreed in writing.
10. Production Time
Production time varies according to:
- Product type
- Quantity
- Fabric availability
- Customization
- Printing or embroidery
- Sample approval
- Order complexity
- Production schedule
Estimated production times begin only after required payments, artwork, specifications, and approvals have been completed.
Production dates are estimates unless Greyfin Sports specifically confirms a guaranteed deadline in writing.
11. Shipping and Delivery
Greyfin Sports ships orders internationally.
Available shipping methods may include courier, air freight, cargo, or other logistics services depending on the destination and order size.
Shipping charges and estimated delivery times will be communicated separately or included in the quotation where applicable.
Delivery times provided by couriers or freight companies are estimates and may be affected by:
- Customs clearance
- Weather
- Carrier delays
- Public holidays
- Import inspections
- Transportation disruptions
- Incorrect delivery information
- Other circumstances outside our reasonable control
12. Customs Duties, Taxes and Import Charges
Unless specifically stated otherwise in writing, customers are responsible for any destination-country:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Clearance fees
- Local government charges
Customers should confirm applicable import requirements in their country before placing an order.
Greyfin Sports is not responsible for delays caused by customs authorities or import regulations.
13. Changes to Confirmed Orders
Requests to change an order after confirmation must be made as soon as possible.
Changes to:
- Quantity
- Sizes
- Colors
- Artwork
- Materials
- Logos
- Labels
- Packaging
- Shipping details
may result in additional costs or production delays.
Once materials have been purchased, printing has started, or production has begun, some changes may no longer be possible.
14. Cancellations
Custom and private-label products are manufactured specifically according to customer requirements.
An order may not be cancelled without cost after production, material purchasing, sample development, printing, embroidery, labeling, or other custom work has started.
If cancellation is possible, Greyfin Sports may deduct costs already incurred before determining any refundable amount.
15. Returns and Refunds
Because most Greyfin Sports products are customized or made to order, returns based solely on:
- Change of mind
- Incorrect size selection by the customer
- Approved design preferences
- Approved colors or artwork
- Customer-provided incorrect specifications
may not be accepted.
Eligible return, replacement, or refund requests will be handled according to our Refund and Returns Policy and the circumstances of the individual order.
16. Damaged, Incorrect or Defective Products
Customers should inspect their order promptly after delivery.
If you believe an order contains a manufacturing defect, incorrect product, or significant discrepancy from the approved specifications, contact Greyfin Sports as soon as reasonably possible and provide:
- Order details
- Clear photographs
- Videos where useful
- Quantity affected
- Description of the issue
We may request additional evidence before determining an appropriate solution.
Depending on the circumstances, an appropriate remedy may include repair, replacement, credit, partial refund, or another mutually agreed solution.
17. Shipping Damage
If a package arrives visibly damaged, customers should photograph the packaging and products before discarding any shipping materials.
Damage caused during transportation may require a claim with the courier, freight company, or shipping provider.
Greyfin Sports will reasonably assist customers with shipping-related claims where appropriate.
18. Website Product Images
Product images, mockups, colors, graphics, and samples displayed on our website are provided for general presentation and product-reference purposes.
Because we offer custom manufacturing, final products may vary according to the specifications selected by each customer.
19. Website Information
We make reasonable efforts to keep information on greyfinsports.com accurate and current.
However, product specifications, availability, descriptions, images, manufacturing options, prices, or other website information may be updated without prior notice.
Website information does not replace a final written quotation or approved order specification.
20. Third-Party Services
Our website or business operations may use third-party services including:
- Payment providers
- Banks
- Couriers
- Freight companies
- Hosting providers
- Analytics services
- Social media platforms
- Other technology providers
Greyfin Sports is not responsible for outages, delays, policies, or actions of independent third-party service providers outside our reasonable control.
21. Limitation of Liability
To the extent permitted by applicable law, Greyfin Sports will not be liable for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.
Our responsibility for an eligible product or order claim will generally be limited to an appropriate remedy relating to the affected goods or services.
Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
22. Force Majeure
Greyfin Sports will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- War or civil disturbance
- Government restrictions
- Strikes
- Transport disruption
- Power or internet outages
- Epidemics or emergencies
- Customs delays
- Material shortages
- Carrier disruptions
We will make reasonable efforts to communicate significant delays and resume performance when reasonably possible.
23. Fraud and Misuse
We reserve the right to refuse, suspend, or cancel enquiries or orders involving suspected:
- Fraud
- False payment information
- Unauthorized intellectual property
- Illegal products or activities
- Threatening or abusive conduct
- Misuse of our website or services
24. Privacy
Personal and business information is handled according to our Privacy Policy.
Customers should review the Privacy Policy before submitting personal information, placing an order, or using our website services.
25. Governing Terms
These Terms & Conditions, together with the applicable quotation, invoice, approved sample, artwork, specifications, and written order communications, form the basis of the agreement between Greyfin Sports and the customer.
If specific written terms agreed for an individual order differ from these general Terms & Conditions, the specifically agreed written order terms will take priority for that order.
26. Governing Law
Unless otherwise agreed in writing and subject to applicable mandatory consumer or commercial laws, these Terms & Conditions are governed by the laws applicable in Pakistan.
Any dispute that cannot be resolved through good-faith communication may be submitted to a court or other competent authority having appropriate jurisdiction.
27. Changes to These Terms
Greyfin Sports may update these Terms & Conditions from time to time to reflect changes in our services, website, manufacturing processes, or business requirements.
The current version will be published on this page with an updated effective date.
28. Contact Us
For questions regarding these Terms & Conditions, quotations, or orders, contact:
Greyfin Sports
Sialkot, Punjab, Pakistan
Email: info@greyfinsports.com
Sales: sales@greyfinsports.com
Phone: +92 371 6581620
Website: greyfinsports.com