Effective Date: 6 September 2026
Greyfin Sports manufactures custom sportswear, apparel, team uniforms, private-label products, samples, and bulk orders according to customer requirements.
Because many of our products are made specifically for each customer, our return and refund conditions differ from those of standard retail products.
1. Custom and Made-to-Order Products
Custom, personalized, private-label, and made-to-order products are generally not eligible for return or refund because of a change of mind.
This includes products manufactured according to customer-approved:
- Designs
- Logos
- Colors
- Fabrics
- Sizes
- Measurements
- Printing
- Sublimation
- Embroidery
- Labels
- Packaging
- Other custom specifications
Any rights that cannot legally be excluded under applicable law remain unaffected.
2. Order Approval
Customers are responsible for carefully reviewing and approving all relevant order details before production, including:
- Artwork and logos
- Product specifications
- Colors
- Sizes and measurements
- Fabric
- Logo placement
- Printing or embroidery
- Labels and packaging
- Samples or digital mockups
Once approved production has started, changes may not be possible and the order normally cannot be cancelled without cost.
3. Samples
Sample development is performed specifically for the customer.
Once sample development, material purchasing, printing, embroidery, or manufacturing has started, sample charges are generally non-refundable.
If a sample contains a verified manufacturing error that differs materially from the approved specifications, please contact Greyfin Sports with clear evidence so the issue can be reviewed.
4. Manufacturing Defects or Incorrect Products
If you receive products with a significant manufacturing defect or products that materially differ from the approved order specifications, contact Greyfin Sports as soon as possible after delivery, preferably within 7 days.
Please provide:
- Order or invoice details
- Description of the issue
- Clear photographs
- Videos where helpful
- Quantity of affected items
- Images of packaging where relevant
We may request additional information before approving a claim.
5. Available Remedies
After reviewing an eligible claim, Greyfin Sports may provide an appropriate solution depending on the circumstances, including:
- Repair
- Replacement
- Reproduction of affected items
- Partial refund
- Store or order credit
- Full refund for eligible affected products
- Another mutually agreed solution
The appropriate remedy will depend on the nature and extent of the verified issue.
6. Minor Manufacturing Variations
Custom manufacturing can involve reasonable production tolerances.
Minor variations may occur in:
- Color shades
- Fabric texture
- GSM
- Measurements
- Stitching
- Printing
- Sublimation
- Embroidery
- Logo placement
- Finishing
Small differences that fall within reasonable manufacturing tolerances are not normally considered defects.
Digital screens and photographs may also display colors differently from physical products.
7. Sizing Issues
Customers are responsible for providing or approving correct sizes and measurements.
Products are generally not eligible for return or refund where the sizing issue results from:
- Incorrect measurements supplied by the customer
- Incorrect size selection
- An approved size chart
- Customer-requested dimensions
If Greyfin Sports manufactured the product materially outside the approved measurements, please contact us with measurements and supporting photographs.
8. Customer-Supplied Artwork or Information
Greyfin Sports is not responsible for errors caused by incorrect information supplied or approved by the customer, including:
- Misspelled names
- Incorrect numbers
- Incorrect logos
- Wrong sizes
- Incorrect artwork
- Incorrect colors or specifications
- Unauthorized intellectual property
Customers should carefully verify all information before approval.
9. Change of Mind
Because custom products are manufactured specifically for each order, change-of-mind returns are generally not accepted.
This also applies when the finished product matches the approved design, sample, specifications, or measurements.
10. Order Cancellations
If you wish to cancel an order, contact Greyfin Sports immediately.
If manufacturing has not started and no significant costs have been incurred, cancellation may be possible.
If we have already incurred costs for:
- Fabrics
- Materials
- Printing
- Embroidery
- Labels
- Packaging
- Sample development
- Labor
- Production
these costs may be deducted from any refundable amount.
Once substantial production has started, cancellation or refund may no longer be possible.
11. Return Authorization
Do not return products without first contacting Greyfin Sports.
Any return must be reviewed and authorized before shipment.
Unauthorized returns may not be accepted.
If a physical return is required, Greyfin Sports will provide the appropriate return instructions.
12. Return Shipping Costs
For a verified manufacturing defect or incorrect product caused by Greyfin Sports, reasonable return or replacement shipping arrangements will be discussed with the customer.
If a return is approved for another reason, the customer may be responsible for return shipping and related charges.
Do not ship goods back until return instructions have been confirmed.
13. Shipping Damage
If products appear damaged during shipping:
- Photograph the outer packaging
- Photograph shipping labels
- Photograph the damaged products
- Keep the original packaging
- Contact Greyfin Sports promptly
Shipping damage may require investigation or a claim with the courier or freight provider.
Greyfin Sports will reasonably assist with available documentation where appropriate.
14. Refund Processing
Once an eligible refund is approved, Greyfin Sports will communicate the refund amount and method with the customer.
Refunds may be issued through:
- Original payment method where practical
- Bank transfer
- Payoneer
- Another mutually agreed method
- Order credit where agreed
Processing times may vary depending on the bank, payment provider, country, and payment method.
15. Non-Refundable Costs
Depending on the circumstances, the following costs may be non-refundable once incurred:
- Sample development costs
- Custom artwork or development work
- Purchased custom materials
- Printing or embroidery setup
- Custom labels and packaging
- Completed manufacturing work
- Original shipping charges
- Customs duties and import taxes
- Bank or payment-provider charges
Any applicable deductions will be explained when reviewing the claim or cancellation request.
16. Bulk Order Claims
For bulk orders, customers should inspect products promptly after delivery.
If an issue affects only part of an order, any remedy will normally apply to the verified affected quantity, rather than automatically to the entire order.
Please provide clear evidence showing the quantity and nature of the issue.
17. Customs Duties and Taxes
Customs duties, import taxes, VAT, GST, brokerage charges, and other destination-country fees are generally outside Greyfin Sports’ control and are not refundable by Greyfin Sports unless specifically agreed otherwise in writing.
18. Abuse or Fraudulent Claims
Greyfin Sports reserves the right to reject claims involving:
- Fraudulent evidence
- Products intentionally damaged after delivery
- Unauthorized alterations
- Normal wear and tear
- Misuse of products
- Claims unrelated to manufacturing
- Previously approved specifications
19. Contact Us
For return, replacement, defect, or refund enquiries, contact:
Greyfin Sports
Sialkot, Punjab, Pakistan
Email: info@greyfinsports.com
Sales: sales@greyfinsports.com
Phone: +92 371 6581620
Website: greyfinsports.com