Effective Date: 6 September 2026
Greyfin Sports ships custom sportswear, apparel, accessories, samples, and bulk orders from Sialkot, Pakistan to customers worldwide.
This Shipping Policy explains how production, dispatch, delivery, customs, and shipping-related matters are handled.
1. Worldwide Shipping
Greyfin Sports serves customers internationally.
Shipping may be arranged through:
- International courier services
- Air freight
- Cargo services
- Freight forwarders
- Other suitable logistics providers
The shipping method depends on the destination, order quantity, package size, weight, urgency, and customer requirements.
2. Shipping Quotations
Shipping charges may be:
- Included in the product quotation
- Quoted separately
- Confirmed after the final packed weight and dimensions are available
Shipping costs can vary depending on:
- Destination country
- Package weight and dimensions
- Courier or freight provider
- Delivery speed
- Fuel surcharges
- Customs requirements
- Remote-area charges
- Other logistics costs
3. Production Time and Shipping Time
Production time and shipping time are separate.
Production begins after the required:
- Payment
- Artwork
- Sizes
- Specifications
- Design approval
- Sample approval, where applicable
have been completed.
Once production and quality checks are complete, the order is prepared for dispatch.
Estimated shipping time begins after the shipment has been handed to the courier or logistics provider.
4. Estimated Delivery Times
Delivery times vary by destination and shipping method.
International courier shipments may generally arrive faster than cargo or freight shipments, but all transit times are estimates.
Actual delivery may be affected by:
- Customs clearance
- Carrier delays
- Weather
- Public holidays
- Flight availability
- Import inspections
- Local transportation
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Greyfin Sports cannot guarantee third-party courier or freight delivery dates unless specifically agreed in writing.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully verify:
- Recipient name
- Company name
- Street address
- City
- State or province
- Postal or ZIP code
- Country
- Phone number
- Email address
Greyfin Sports is not responsible for delays, failed deliveries, additional charges, or losses caused by incorrect or incomplete information provided by the customer.
6. Tracking Information
Where tracking is available, Greyfin Sports may provide:
- Tracking number
- Courier name
- Shipment reference
- Freight documentation
- Other relevant shipping information
Tracking updates are generally provided by the courier or logistics company after dispatch.
7. Customs Duties and Import Taxes
Unless specifically agreed otherwise in writing, customers are responsible for destination-country charges including:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Customs clearance charges
- Local government charges
- Other import-related fees
These charges are not controlled by Greyfin Sports and may vary by country.
Customers should confirm their local import requirements before placing an order.
8. Customs Clearance
International shipments may be inspected or delayed by customs authorities.
Customers may be required to provide information or documentation to customs, the courier, or a freight provider before delivery.
Greyfin Sports will reasonably assist with available shipping or commercial documents where required.
Customs processing times and decisions are controlled by the relevant authorities.
9. Import Restrictions
Customers are responsible for checking whether ordered products can legally be imported into their country.
Greyfin Sports is not responsible for delays, penalties, confiscation, rejection, or additional charges caused by destination-country import restrictions or regulations that were not disclosed before shipment.
10. Shipping Delays
We make reasonable efforts to dispatch completed orders on schedule.
However, shipping may be delayed by circumstances outside our reasonable control, including:
- Courier disruptions
- Flight cancellations
- Customs delays
- Strikes
- Severe weather
- Natural disasters
- Political or transportation disruptions
- Government restrictions
- Peak shipping periods
- Public holidays
Where possible, we will help customers obtain updated information from the relevant shipping provider.
11. Damaged Packages
Customers should inspect packages when they arrive.
If packaging appears damaged:
- Take clear photographs before opening
- Photograph shipping labels
- Photograph damaged packaging
- Photograph any affected products
- Keep the original packaging
- Contact Greyfin Sports promptly
This evidence may be required for a courier or freight claim.
12. Missing or Lost Shipments
If tracking shows an unusual delay or possible loss, please contact Greyfin Sports.
We may assist with an investigation through the courier or logistics provider.
Claims for lost shipments may be subject to the courier’s investigation procedures, insurance terms, documentation requirements, and time limits.
13. Partial Shipments
For some large or urgent orders, products may be shipped in more than one package or shipment.
Where practical, this will be discussed with the customer before dispatch.
Separate tracking numbers or shipping documents may be provided.
14. Refused or Unclaimed Deliveries
If a shipment is refused, unclaimed, or returned because the customer:
- Did not respond to the courier or customs
- Did not pay required import charges
- Supplied an incorrect address
- Refused delivery without an approved reason
the customer may be responsible for additional shipping, return, storage, customs, or re-delivery costs.
15. Shipping Insurance
Shipping insurance availability depends on the courier, freight provider, shipping method, destination, and order value.
If special insurance coverage is required, customers should request it before shipment so availability and cost can be confirmed.
16. Samples
Sample orders may be shipped separately from bulk orders.
Sample courier charges depend on:
- Product weight
- Package size
- Destination
- Courier service
Sample shipping costs will be confirmed before dispatch where applicable.
17. Bulk Orders
Bulk orders may require:
- Larger cartons
- Multiple packages
- Air freight
- Cargo
- Other logistics arrangements
The most suitable shipping method may be recommended based on the order quantity, destination, cost, and required delivery schedule.
18. Changes Before Dispatch
If a customer requests a shipping-address or delivery-method change after an order is ready for dispatch, additional costs or delays may apply.
Once a shipment has been handed to the courier or freight provider, changes may not be possible.
19. Contact Us
For shipping quotations, tracking questions, or delivery assistance, contact:
Greyfin Sports
Sialkot, Punjab, Pakistan
Email: info@greyfinsports.com
Sales: sales@greyfinsports.com
Phone: +92 371 6581620
Website: greyfinsports.com