Effective Date: 6 September 2026
Greyfin Sports respects your privacy and is committed to protecting the personal and business information you provide when visiting greyfinsports.com, contacting us, requesting a quotation, submitting artwork or product requirements, creating an account, placing an order, or using our services.
Information We Collect
We may collect information including your:
- Name
- Email address
- Phone or WhatsApp number
- Company, brand, club, or team name
- Country
- Billing and shipping information
- Product and order requirements
- Sizes and measurements
- Artwork, logos, designs, reference images, and tech packs
- Communications and other information you voluntarily provide
Our website may also automatically collect technical information such as your IP address, browser type, device information, approximate location, referring website, pages visited, and website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and quotation requests
- Communicate about samples and custom orders
- Develop and manufacture products according to your requirements
- Process and manage orders
- Arrange production, quality control, shipping, and delivery
- Provide customer support
- Maintain customer and business records
- Improve our website, products, and services
- Prevent fraud, misuse, or security issues
- Meet applicable accounting, legal, tax, or regulatory requirements
Custom Designs, Logos and Artwork
Customers may provide Greyfin Sports with logos, artwork, reference images, tech packs, size charts, designs, or other files for product development and manufacturing.
We may use these materials only as reasonably necessary to evaluate your request, prepare samples, manufacture your order, communicate with you, or provide the requested services.
Customers are responsible for ensuring that they have the necessary ownership, authorization, licenses, or permissions to use any trademarks, logos, copyrighted designs, images, or other intellectual property submitted to Greyfin Sports.
Orders and WooCommerce Data
Our website uses WooCommerce to support product and order functionality.
If you place an order, create an account, or use checkout features, we may collect information such as your name, billing and shipping details, email address, phone number, account information, order details, and related transaction records.
Information related to orders may be retained where reasonably necessary for customer service, accounting, tax, fraud prevention, legal obligations, dispute resolution, or legitimate business record-keeping.
Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate website features
- Remember visitor preferences
- Maintain website security
- Understand website usage
- Improve website performance and user experience
You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Google Analytics and Site Kit
Greyfin Sports may use Google Site Kit, Google Analytics, and related Google services to understand website traffic, visitor activity, and website performance.
These services may process information such as browser and device details, approximate location, referral information, pages visited, and interactions with the website according to Google’s applicable privacy terms and settings.
Google Search Console may also be used to monitor our website’s search visibility, indexing status, and technical performance.
Payments
Greyfin Sports may accept payments through methods including:
- Bank transfer
- Western Union
- Payoneer
- Other payment methods agreed with the customer
Payment or financial information submitted directly to a bank, Western Union, Payoneer, or another payment provider is processed according to that provider’s own privacy and security practices.
We recommend reviewing the applicable payment provider’s privacy policy before submitting financial information.
Sharing of Information
Greyfin Sports does not sell your personal information.
We may share information only where reasonably necessary with trusted parties that help us operate our business or fulfil customer requirements, including:
- Website hosting and technical service providers
- Payment and financial service providers
- Shipping, courier, freight, and logistics providers
- Production or business support providers
- Analytics and website service providers
- Professional advisers or authorities where legally required
We only share information that is reasonably necessary for the relevant service or business purpose.
International Customers and Data Processing
Greyfin Sports is based in Sialkot, Punjab, Pakistan and serves customers internationally.
When you contact or order from us, your information may be processed in Pakistan or in other countries where payment providers, technology providers, couriers, shipping companies, or other service providers operate.
Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Enquiries and quotations
- Sample development
- Order processing and fulfilment
- Customer service
- Accounting and business records
- Legal and regulatory requirements
- Fraud prevention and dispute resolution
Retention periods may vary depending on the type of information and applicable requirements.
Data Security
Greyfin Sports takes reasonable administrative and technical measures to protect information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet transmission, website, email service, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
- Access to certain personal information we hold about you
- Correction of inaccurate information
- Deletion of eligible personal information
- Information regarding how your data is processed
Certain information may need to be retained where required for legal, accounting, tax, contractual, fraud-prevention, or legitimate business purposes.
To submit a privacy request, contact us using the information below.
Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, shipping services, or other external services.
Greyfin Sports does not control and is not responsible for the privacy practices, security, or content of independent third-party services.
We encourage visitors to review the privacy policies of those services.
Children’s Privacy
Greyfin Sports provides manufacturing and business services and does not specifically target children.
We do not knowingly collect personal information from children where parental or legal authorization would be required.
Changes to This Privacy Policy
Greyfin Sports may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, or business practices.
The latest version will be published on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:
Greyfin Sports
Sialkot, Punjab, Pakistan
Email: info@greyfinsports.com
Sales: sales@greyfinsports.com
Phone: +92 371 6581620
Website: greyfinsports.com